The Regulated Health Professions Act, 1991 (RHPA) establishes a framework for dealing with complaints.
A complaint is made to CCO in writing or on tape, film, disk or another permanent medium. CCO is obliged to give the chiropractor a copy of the complaint and provide an opportunity for the chiropractor to respond to the complaint.
The following are examples of template letters that are used in the complaints process:
It is the responsibility of the Inquiries, Complaints and Reports Committee (ICRC), which consists of chiropractors and appointed public members, to ensure that a fair and thorough investigation is conducted and that an appropriate decision is made based on the results of the investigation. Before making a decision, the ICRC considers all relevant information obtained during the investigation.
The ICRC issues its decision in writing and may take any of the following actions:
In accordance with the RHPA, if the ICRC requires the member to appear before a panel of the ICRC to be cautioned or requires the member to undergo continuing education or remediation or sign an undertaking, this information will be put on the public register.
The complaints process is subject to external review if there has been no referral to the Discipline Committee or the Fitness to Practise Committee. Either party (the complainant or the member) may request that the Health Professions Appeal and Review Board (HPARB) review the decision of the ICRC. HPARB is a body of public appointees who are not health care professionals.
Request for a review must be made within 30 days of receiving the decision; after conducting a review, HPARB may:
Please note: Due to COVID-19 pandemic, CCO has scheduled an online sitting of the Legislation and Ethics Examination for February 11, 2021. The deadline to apply for this examination is January 22, 2021. Due to the online delivery of the examination, candidates should make themselves available for the entire day. Please complete the application form and submit it to Ms Madeline Cheng, Registration Coordinator to apply for the examination. Please contact Ms Madeline Cheng at firstname.lastname@example.org or 416-922-6355 ext. 113 for any questions.
More information about the legislation and ethics examination, including study material, can be found at the following link. Information about the February 11, 2021 sitting of the examination can be found at the following link.
CCO will be holding a virtual record keeping workshop on February 23, 2021, 8:30 am – 12:00 pm. Please email Rose Bustria at email@example.com if you are interested in attending this virtually.