Complaints

The Regulated Health Professions Act, 1991 (RHPA) protects the public’s right to safe, effective and ethical health care.

CCO is required to investigate complaints made against chiropractors.  Complaints can be made about  a chiropractor’s practice, conduct or health.  The Inquiries, Complaints and Reports Committee is responsible for reviewing the investigation and determining what action should be taken to protect the public in the circumstances.

Individuals may raise a complaint for a variety of reasons, including:

•  verbal, physical, psychological, emotional or sexual abuse
•  failing to seek consent for treatment
•  misinformation or lack of information regarding treatment
•  providing unnecessary or excessive treatment
•  incompetent practice causing harm
•  discontinuing needed care without arranging for alternative services
•  giving out information about a patient without consent
•  failing to advise a patient to consult another health care professional when the practitioner knows the patient’s condition is beyond his/her scope of practice or competence
•  failing to advise about the fee structure prior to treatment
•  misleading advertising

If you have a complaint:

If you have a concern, you may contact the CCO by phone to discuss the matter or write a letter, or email attachment outlining your concerns. Complaints must be filed in writing or recorded in some other manner, such as on tape. Letters of complaint must be signed and can be submitted by mail, fax or email attachment.

Complaints should include:

• your name and contact information (mailing address and phone number);
• the name of the chiropractor;
• as much information as possible about your concerns or the incident(s) in question, such as dates and names of individuals who may have been involved or who would be able to provide additional information.

Complaints can be sent to the following:

Manager, Inquiries, Complaints and Reports

59 Hayden Street, Suite 800
Toronto, ON M4Y 0E7
Phone: 416 922-6355
Toll Free: 1-877-577-4772
Fax: 416 925-9610
Email: tperryman@cco.on.ca