After I file a complaint, what are the next steps in the process?

  1. CCO will provide you with official acknowledgment of your complaint within 14 days. At the same time, CCO will notify the chiropractor who is the subject of the complaint. This means the College member will receive a copy of your complaint, and copies of the supporting documents you provided.
  2. The member will have an opportunity to respond to the complaint. CCO will ask the member to provide a copy of your patient clinical record along with their response.
  3. The College will provide you with a copy of the member’s response to the complaint and request any additional information.
  4. When all the information is received, a panel of the Inquiries Complaints Report Committee (ICRC) will consider the complaint. The ICRC uses its Risk Assessment Framework when considering outcomes for each case.
  5. Both you and the member will receive a copy of the ICRC’s decision. The decision will be sent by email unless you tell us you prefer a different way.
  6. Both the complainant and the member may ask for review of the ICRC’s decision by the Health Professions Appeal and Review Board. Additional information can be found at www.hparb.on.ca