How to File a Complaint

Complaints

The Regulated Health Professions Act (RHPA) protects the public's right to safe, effective and ethical health care.

CCO is responsible for investigating complaints made against chiropractors and, when necessary, disciplining chiropractors found to be incompetent or guilty of professional misconduct. Mechanisms also exist for dealing with chiropractors who are incapacitated.

If you have a complaint:

If you have a concern, you may contact the CCO by phone to discuss the matter or write a letter outlining your concerns. Complaints must be filed in writing or recorded in some other manner, such as on tape. Due to privacy concerns, CCO cannot accept a complaint via e-mail.

Complaints should include:

• your name contact information (mailing address and phone number);
• the name of the chiropractor;
• as much information as possible about your concerns or the incident(s) in question, such as dates and names of individuals who may have been involved or who would be able to provide additional information.