How to File a Complaint


Complaints

The Regulated Health Professions Act (RHPA) protects the public's right to safe, effective and ethical health care.

CCO is responsible for investigating complaints made against chiropractors and, when necessary, disciplining chiropractors found to be incompetent or guilty of professional misconduct. Mechanisms also exist for dealing with chiropractors who are incapacitated.

If you have a complaint:

If you have a concern, you may contact the CCO by phone to discuss the matter or write a letter outlining your concerns. Complaints must be filed in writing or recorded in some other manner, such as on tape. Letters of complaint must be signed and can be submitted by mail, fax or email attachment.

Complaints should include:

  • your name contact information (mailing address and phone number);
  • the name of the chiropractor;
  • as much information as possible about your concerns or the incident(s) in question, such as dates and names of individuals who may have been involved or who would be able to provide additional information.

Complaints can be sent to the following:

130 Bloor Street, Suite 902
Toronto, ON M5S 1N5
Phone: 416 922-6355
Toll Free: 1-877-577-4772
Fax: 416 925-9610
Email: cco.info@cco.on.ca

Legislation and Ethics Examination and Record Keeping Workshop

CCO will be holding the next sitting of the legislation and ethics examination and record keeping workshop on Tuesday, October 17, 2017 at the CCO Office, 130 Bloor Street, Toronto, ON M5S 1N5.

Please complete the legislation and ethics examination application and submit it to Ms Madeline Cheng, Registration Coordinator to apply for the examination. Please contact Ms Madeline Cheng at mcheng@cco.on.ca or 416-922-6355 ext. 113 for any questions.

Please see the record keeping workshop information sheet and apply using the record keeping workshop application form and submit it to Ms Rose Bustria, Administrative Asistant to apply for the workshop. Please contact Ms Rose Bustria at bustria@cco.on.ca or 416-922-6355 ext. 101 for any questions.