Updates to Policies and Guidelines

Approved on April 26, 2017, Came into Effect June 23, 2017

Minor Amendments to Guideline G-008: Business Practices

Council approved minor amendments to Guideline G-008: Business Practices. These amendments are intended to ensure members properly communicate information relating to a plan of care as it relates to fees and billings, including:

  • the nature of care;
  • who will be delivering the care;
  • if any care is to be assigned or delegated to another individual; and
  • policies and procedures related to billing third-party payors

The purpose of these amendments is to ensure that patients are informed on the policies and procedures on fees for care, so that patients can make an informed decision and are not taken by surprise by any fees or practices related to billing third-party payors.

As well, the amendments include a more detailed example of how an unused portion of a block fee/payment plan is to be refunded. The example illustrates that if a patient opts out of the block fee/payment plan, a member may not charge a patient any additional fees for any treatments or services that were discounted or complimentary as part of the block fee/payment plan. A refund must always reference the unit cost per service, which may be complimentary or discounted, of the block fee/payment plan agreement. The example includes a scenario in which multiple services are included in the block fee.

New Policy P-056: Requirement to Disclose Police Record Checks

Council approved a policy requiring new applicants for registration to submit a Canadian Police Information Centre Vulnerable Sector check or equivalent from the applicant's current jurisdiction in Canada, as well as any past jurisdictions in which the applicant has practised chiropractic. This requirement, which is applied by several other Ontario health regulatory colleges will help to ensure that only competent, safe and ethical applicants are registered with CCO.

This policy will only apply to new applicants for registration or applicants who were previously suspended or revoked from a discipline hearing, and not to members renewing annually.

New Guideline G-012: Use of Social Media

Council approved a guideline on the use of social media, which clarifies the expectations regarding members' use of social media, including:

  • exercising caution to maintain the privacy and confidentiality of the patient;
  • refraining from providing clinical advice or communicating a diagnosis;
  • ensuring health related links are used with appropriate permission and are within the chiropractic scope of practice;
  • adhering to the advertising standard of practice and guideline when social media is used for advertising purposes;
  • maintaining appropriate boundaries and avoiding posts that may be perceived as disgraceful, dishonourable or unprofessional; and
  • Using good judgement and caution before posting to social media, as information that is posted online cannot be removed easily. 

Legislation and Ethics Examination and Record Keeping Workshop

CCO will be holding the next sitting of the legislation and ethics examination and record keeping workshop on Tuesday, October 17, 2017 at the CCO Office, 130 Bloor Street, Toronto, ON M5S 1N5.

Please complete the legislation and ethics examination application and submit it to Ms Madeline Cheng, Registration Coordinator to apply for the examination. Please contact Ms Madeline Cheng at mcheng@cco.on.ca or 416-922-6355 ext. 113 for any questions.

Please see the record keeping workshop information sheet and apply using the record keeping workshop application form and submit it to Ms Rose Bustria, Administrative Asistant to apply for the workshop. Please contact Ms Rose Bustria at bustria@cco.on.ca or 416-922-6355 ext. 101 for any questions.